Someone bought something after business hours last week. E-mailed me the next business day stating it hadn't been shipped, asking "is there a problem???" My policies say I ship within two business days. It was still the first business day. Also, if they had used their adult words and just told me they really needed it quickly, I would have happily upgraded the shipping.
Speaking of, I've discovered that most buyers don't read the seller's policies or read the description of the item. Part of this is due to eBay hiding the description. On mobile you have to click into it, and on the computer you have to scroll all the way down. So when I'm selling anything with an open package, not in package, doesn't include accessories, scuffed, ripped, blah blah blah, I've been putting it in the title and then printing out the packing slip and enclosing it. (I don't usually include packing slips; hardly anyone seems to.) So then they get the packing slip right with the item, and they see that the item they bought is "Ralph Lauren hoodie with wear on cuffs," and they're less likely to complain.
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